Does management lack an understanding of ISO 9001’s purpose and benefits?.Do they fear that ISO 9001 “operates” the business, not management?.

Do they feel that ISO 9001 doesn’t benefit the business, or distracts the company from its core business activities?.

Do they fear losing flexibility and innovation?.

Do they think the company is too small for ISO?.

Find out about management’s fears and perceptions about ISO 9001. Resistance to change due to fear and misperceptions of ISOĪnother challenge may be that management and the company are resistant to change. Even if only 10% of the lost business opportunities over the last year or two might have been due to not being ISO certified, you may gain an ally from Sales to help justify and push for ISO 9001 certification. These lost opportunities exist, and it’s possible to show the cost benefits to compel management to support the change to grow business opportunities. That may not be the only reason a business opportunity was lost, but it can be a contributing factor. Find out from Sales what business opportunities were quoted and lost, and if the customer asked whether your company is ISO 9001 certified. To tackle this obstacle, you might take a different approach. For some companies, the perceived risk may not be compelling enough to push the case to become ISO certified. There is a risk to the long-term relationship by not getting ISO certified when a customer is asking. Some of these customers may perform their own audits to manage their risks and try to develop their suppliers to improve their quality systems, without mandating ISO 9001 certification. It might be that some existing customers are now asking their suppliers to be ISO certified, but aren’t applying pressure to do so. This could be due to existing customers not demanding or requiring ISO certification. The case for ISO certification is not compelling

Poor project management or change managementġ.

Perceived added costs and resources to implement and maintain ISO.

Inadequate team support or management sponsorship.

Resistance to change due to fear and misperceptions of ISO.

Case for ISO certification is not compelling.

The most common ISO implementation challenges for companies center on: “When we understand the real roadblocks holding us back, we can set our expectations and strategies to remove those roadblocks and move forward.” The Top ISO 9001 Challenges

This article, by Jim Lee, focuses on the top barriers to ISO 9001 certification and provides some guidance on how to deal with those obstacles.

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